Last Updated: 01/11/2024
1. Introduction
This Privacy Policy explains how ESA Safaris (hereinafter referred to as “Esa Safaris,” “we,” “us,” or “our”) processes your personal data and your data protection rights in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
We respect your privacy and are committed to safeguarding your personal information. This Privacy Policy pertains to the collection, use, and protection of personally identifiable data (“Data”) that may be gathered through our website, applications, and other digital services. Please take the time to review this policy in conjunction with our Terms and Conditions.
2. Processing of Data
Your data is processed by ESA Safaris, with registered offices at, Nairobi, Kenya. Our data protection officer can be reached at data@esa-safaris.com
We collect and process your personal data as part of our business relationship, which includes the management of your bookings, reservations, and additional services. Personal data encompasses information such as your name, address, contact details, and nationality. It may also include order and booking data, payment information, browser records, register data, and information from your electronic communication with us, including cookies.
Please be aware that information you submit on this site, such as your username or email address, may contain personally identifiable information and could be displayed on our site. Additionally, we may automatically collect general information, including your IP address and cookie data.
3. Use of Data, Purposes, and Legal Basis of Data Processing
We process your personal data for the following purposes and legal bases:
a. Consent: If you have provided us with consent to process your personal data, we will do so in accordance with Article 6(1)(a) of the GDPR. You can withdraw your consent at any time.
b. Contractual Obligations: We process your data to fulfill contractual obligations in accordance with Article 6(1)(b) of the GDPR, including order management, booking execution, and other activities necessary for the operation of our travel services.
c. Legitimate Interests: We may process data in accordance with Article 6(1)(f) of the GDPR to protect legitimate interests, such as customer outreach, needs analysis, advertising, market research, and business development. You have the right to object to this processing.
4. Recipients of Data
We may transfer your data to tour operators responsible for carrying out your booked tours. This may involve transferring data to third countries outside the EU. Please be aware that data protection levels in third countries may not match EU standards.
We share personal data with advertising partners for the marketing of our services through third parties. We make efforts to share email addresses in a hashed form to ensure your privacy.
5. Data Storage Periods
We retain your personal data for the duration of our business relationship and for the duration of legal retention and documentation obligations as required by Austrian law. Statutory limitation periods, including those of up to 30 years, may apply.
6. Protection Rights
As per the GDPR, you have the following rights: the right to access, limit processing, rectify, delete, object to processing, and data portability. You may also revoke your consent. If data processing is based on Article 6(1)(f) of the GDPR, you have the right to object.
7. Cookies
Like many websites, we use cookies to enhance your user experience. Please review our Cookie Policy for more information.
8. Children
We do not allow individuals aged eighteen or younger to become members of our site.
9. Editing or Deleting Your Account Information
You have the ability to edit the information in your account. You can request the deletion of your user account by contacting us. Some content or data you provide, such as forum posts, may continue to remain on our site at our discretion.
10. Changes to this Privacy Policy
We may update this Privacy Policy without prior notification.
11. No Guarantees
While we maintain high standards for data protection, we cannot guarantee absolute security. Factors beyond our control may lead to data disclosure.
12. Contact Information
If you have questions about this Privacy Policy or our services, please contact us at
info@esa-safaris.com
